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Neom Careers

The latest Neom vacancies and placements

Customer Service

Location: Hornbeam Park, Harrogate, North Yorkshire

Salary: £8 per hour Employment Type: Part-Time 3 days a week (flexible working days available on request) Posted: 04/09/2015

To apply please send us a covering letter along with your CV to richard@neomorganics.com.

Who we are

Neom is a pioneering Wellbeing fragrance brand based in Harrogate. Neom is the only brand dedicated to creating products that are 100% natural with true wellbeing benefits: to relieve stress, calm & relax, aid sleep, boost your energy or lift your mood.

Neom is dedicated to inspiring women to lead naturally healthier lives by encouraging women to press pause and take time for prioritising their wellbeing. Neom offers 360° holistic support to consumers looking for help with sleep, stress, energy and mood related issues.

Who we are looking for

We're looking for a friendly and capable addition to our customer service team to continue our industry leading customer service standards.

Your customer service responsibilities will include

We have been awarded a gold star status for our fantastic customer service. Your role will include delivering a level of service that goes above and beyond our customer's expectations. You will be responsible for making customer courtesy calls to proactively reach out to people who placed orders to check that everything has arrived as expected, and if there are any issues help resolve them quickly and with minimum hassle. An online chat service will also be used to provide live support for those currently browsing the website.

Essential skills

  • • Ensure the highest level of customer service is offered
  • • Ability to diffuse tense situations and turn concerned customers into happy ones
  • • Friendly and helpful demeanour
  • • Can-do attitude that sees issues as challenges to resolve
  • • Use our customer service admin system (Magento) to look up past orders and place new ones when needed
  • • General familiarity and confidence with simple computer systems such as email, web browsing, etc

Desirable skills

  • • At least 2 years experience in a similar role

If you think you think you will be a perfect fit please send us a covering letter explaining why along with your CV to richard@neomorganics.com.

Beauty Therapist

Location: Wimbledon Village, South West London, London

Salary: On Application Employment Type: Part-Time Posted: 02/07/2015

To apply please send us a covering letter along with your CV to retailjobs@neomorganics.com.

Minimum Requirements for Application

  • • Qualifications: Beauty Therapy NVQ Level 3
  • • Additional Qualifications: Aromatherapy, Holistic Massage, Reflexology
  • • Experience: Practical 2-3 Years
  • • Languages Required: English
  • • Valid UK Work Permit

Job Description

Neom Organics is now the fastest growing wellbeing fragrance brand in the UK, inspiring women to lead healthier lives. We are the only brand dedicated to creating products that are 100% natural with true wellbeing benefits.

The brand has received a staggering 800 pieces of press coverage in the last year alone and won over 45 awards including Vogue’s Top Ten Beauty Launches of 2014. Neom has a massive following from the likes of Kate Moss, Kylie Minogue, Sienna Miller and many more.

In November 2014 we launched our first ever standalone store with treatment rooms in Wimbledon Village and we are looking for beauty therapists who share our passion for wellbeing.

For the past nine years, Neom have been asked to create treatments. However just like our products (which take us years to perfect), we weren’t ready to launch anything until our proposition was truly considered, luxurious and had real purpose. We wanted to say, hand-on-heart that our pioneering Neom Wellbeing Treatments would bring something fresh and innovative to the industry.

By drawing together the most effective elements of a whole host of therapies and twisting them into a unique wellbeing proposition, we’ve devised a ground-breaking collection of Wellbeing Treatments which spins the traditional way of approaching spa treatments on its head.

Entitled simply, Sleep, De-Stress, Happiness and Energise, the time our customers spend in a Neom Wellbeing Treatment will work hard, to do just that. Masterminded by the Neom Wellbeing Board (a board of 12 experts who work with Neom) the Neom Wellbeing Treatments harness the very best knowledge in shiatsu, cranio, Thai massage, trigger point and reflexology with one of four aims, to provide the perfect night’s sleep, boost energy, lift your mood or relieve stress. All Neom treatments have been created to provide true wellbeing benefits.

We are looking beauty therapists (either full time, part time or self employed) to join our team at the Wimbledon Village store. Don’t worry if you don’t have experience in all the areas mentioned above, we will teach you, but it is important you have the following skills already:

  • • You will need to be qualified to NVQ Level 3 with at least 2 years experience.
  • • Be able to carry out the following treatments: Deep Tissue and Holistic Massage, Aromatherapy and Reflexology.
  • • Available to work weekends and evenings.
  • • Display a confident sales ability to deliver both treatment and product sales.
  • • Have a keen interest in wellbeing

We offer very competitive salaries depending on experience as well as a commission structure.

If you think you think you will be a perfect fit please send us a covering letter explaining why along with your CV to retailjobs@neomorganics.com.