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Protecting Your Privacy

We are committed to respecting your online privacy and recognize your need for appropriate protection and management of any personally identifiable information ("Personal Information") you share with us. "Personal Information" means any information that may be used, either alone or in combination with other information, to personally identify an individual, including, but not limited to, a first and last name, personal profile, a home or other physical address, an email address or other contact information.

This privacy policy sets out how we use and protect any information that you give NEOM Luxury Organics when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.



We do not store your password in "plain text". It is encrypted and so we are unable to see what your password is. Because of this we cannot advise you of your password if it has been forgotten (but you can reset it via the registered email address). But this does mean that no one at NEOM can see what password you choose to use for your account.


Our Privacy Policy

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to NEOM Luxury Organics Unit 4, Sceptre House Hornbeam Square Hornbeam Business Park Harrogate HG2 8PB.

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. If you have any questions about security on the site, you can contact us at

We are committed to protecting your privacy. Protecting your privacy online is an evolving area, and accordingly we are constantly evolving the site to meet these demands. If you have any comments, concerns, complaints, or questions regarding our Privacy Policy or the site, please contact us at While we cannot guarantee privacy perfection, we will address any issue to the best of our abilities as soon as possible.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

More for information please see our Terms & Conditions



Some of our site pages utilize "cookies" and other tracking technologies. A "cookie" is a small text file that may be used, for example, to collect information about site activity. Some cookies and other technologies may serve to recall Personal Information previously indicated by a site user. You may block cookies, or delete existing cookies, by adjusting the appropriate setting on your browser. Please consult the HELP menu of your browser to learn how to do this. If you block or delete "cookies" you may find the usefulness of our site to be impaired.

We also use Google analytics which makes use of cookies. Google Analytics uses cookies to define user sessions, as well as to provide a number of key features in the Google Analytics reports. Google Analytics sets or updates cookies only to collect data required for the reports. Additionally, Google Analytics uses only first-party cookies.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

For an exhaustive list of cookies that we collect please see the list of cookies we use section below.


What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the list of cookies we use section below.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • We may use the information to customise the website according to your interests.


List of cookies that we use

Below is a list of cookies that our site may use when you're visiting. They will only be placed on your device when needed and may not be present depending on the cookie settings you have chosen.

To change the cookie settings please see the bottom left of any page. Or alternatively click here to bring up the settings.

We also have a tool that you can use to see in real time what cookies from are present on your device. It also has information on what cookies are and how you can delete them if needed. Click here to use the NEOM Cookie Tracking Tool (opens in new window)

COOKIE name COOKIE Description
NEOMsamples Used to display the samples popup on the basket page.
NEOMcookie Used to display the special offer popup on the shop pages.
NEOMcookieSettings Used to save your cookie preferences.
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server. Used to save basket contents & if you're logged in.
NO_CACHE Indicates whether it is allowed to use cache.
__utma Used by Google Analytics to determine unique visitors.
__utmb Used by Google Analytics to see which pages you visit.
__utmc Also used by Google Analytics to see which pages you visit.
__utmz Used by Google Analytics to see where you were referred from.
__utmv Sometimes used by Google Analytics to track sessions.
__utmx Used by Google Website Optimiser to help us look at user behavior.

Next are the cookies set by the social networks Facebook & Twitter. You can deactivate these by choosing the "Functional & Performance" option in the cookie settings.

COOKIE name COOKIE Description
datr Facebook cookie.
lsd Facebook cookie.
reg_ext_ref Facebook cookie.
reg_fb_gate Facebook cookie.
reg_fb_ref Facebook cookie.
wd Facebook cookie.
k Twitter cookie.
guest_id Twitter cookie.
original_referer Twitter cookie.
_twitter_sess Twitter cookie.




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