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Returns Policy

 

Faulty / Damaged Goods

In the rare event that an item is faulty or damaged please follow these steps and we will offer replacement or a full refund. We take pride in the quality of our products so any return is automatically logged and feedback is given to our product development team.

Please note that it may be necessary to provide photographic evidence of the damaged goods or we may choose to collect the damaged products from you for further investigation.

1. Fill out the returns form at the bottom of this page.

2. We will send you via email a returns reference number and arrange a day for collection.

3. Please write the returns number clearly on the box.

4. We will arrange your refund or exchange within 14 days of receiving the faulty goods.

 

Unwanted Goods

If goods are unwanted we will happily offer an exchange or NEOM Gift Voucher to the value of the goods, provided they are returned un-opened and in a re-sellable conditions within 28 days of you receiving the goods. If you would like to make a return, please follow these steps:

1. Fill out the returns form at the bottom of this page.

2. We will send you via email a returns reference number and provide you with an address.

3. Please write the returns number clearly on the box and send (along with original packaging where possible) to the address provided.

4. Once we have received the goods, we will arrange your refund or exchange within 14 days.


 

Returns Form

 

Please read our returns policy before filling in the returns from. (Please Note: The more information you can provide the sooner we will be able to process the return)

Your Details

About Your Return

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