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Online Terms & Conditions

 

Welcome to the "www.NeomOrganics.com" website (the "Website") Terms and Conditions. NEOM Ltd. ("NEOM", "we", "us" or "our") provides the services available on the Website. Your use of this Website is governed by these Terms and Conditions set out below. By using any part of this Website, completing your customer registration with us and/or placing an order on the Website you agree to be bound by the Terms and Conditions.

 

These terms and conditions are applicable to the supply of products made by the Seller, hereafter referred as to "NEOM", to the buyer hereafter referred to as the "Customer."

 

These Terms and Conditions and your use of the website are governed by English Law and you agree to submit the non-exclusive jurisdiction of the English Court. This does not affect your non-excludable statutory rights.

 

 

1. PRICE

1.1. All prices are quoted in British Sterling and are inclusive of VAT (as may be prescribed by law from time to time), unless otherwise specified.

1.2. Postage and packing prices will be charged in addition to the price of any goods, and are stated individually on the website.

 

2. PAYMENT

2.1. Online payment will be provided in a secure environment. Payments must be made in British Sterling and by one of the following credit card payment methods (except International Customers see clause 10), Visa, MasterCard, American Express, Switch, Solo, Delta and Electron.

 

3. PASSING OF PROPERTY

NEOM Ltd shall retain ownership of the goods until full payment has been made by the customer and the funds have been cleared.

 

4. PASSING OF RISK

The risk in the goods shall pass to the Customer on delivery, as defined in clause 5.4 below.

 

5. UK DELIVERY

5.1. Recorded Delivery: Monday to Friday only. Please allow 5 working days.

5.2. Overseas and non-mainland UK delivery: Postage is charged at cost. Delivery times may vary. Please allow 7-14 days. [See clause 10].

5.3. Any products not available at the time of your order will be sent to you, as soon as possible, when received from the manufacturer. NEOM cannot be held responsible for delays in the delivery caused by the manufacturer, or any other third party. NEOM has the right to fluctuate these prices in proportion with their costs for shipping.

5.4. In the event of an order being lost by a third party, NEOM bears no risk once it has left their trading premises. Where goods have been received damaged, a refund/exchange application will only be acknowledged if the goods are returned together with their original packaging within 7 days of receipt to:

NEOM Ltd
Unit 4,
Sceptre House
Hornbeam Park Square North
Hornbeam Park
Harrogate
North Yorkshire
HG2 8PB

Where the goods are signed for, the customer bears the risk once the goods are signed for. If a customer believes that a parcel has been tampered with, it is their responsibility to refuse to sign for the goods.

 

6. ACCEPTANCE

The Customer shall inspect the goods within a reasonable time after their receipt and shall be deemed to have accepted the goods unless within 7 days after their receipt the Customer shall have notified the seller that the goods are rejected. (This does not however affect the customerÕs statutory rights). If no such action has been taken, NEOM shall consider the products being as described, of satisfactory quality and fit for their purposes, and may not accept any reject at a later date.

 

7. RETURN PROCEDURE

7.1. If the goods are to be rejected in the time limit set in clause 6 above, the Customer shall comply with the return procedure as defined in clause 7.2, below. NEOM will not accept any returned goods should the return not follow the aforementioned return procedure.

7.2. The Customer must send all returns within 7 days of receipt to:

NEOM Ltd
Unit 4,
Sceptre House
Hornbeam Park Square North
Hornbeam Park
Harrogate
North Yorkshire
HG2 8PB

It is advisable that a certificate of posting is obtained.

7.3. In cases where the rejection of the goods is due to a defect or discrepancy in the order, the Customer is entitled to a full refund or replacement. The faulty or damaged product must be returned to NEOM before the refund or replacement can be issued.

7.4. In cases where the rejection is due to an incorrect order from the Customer or to dissatisfaction, the Customer is entitled to a partial refund (full refund less postage, where standard post & packaging will be charged at £4.50) only. Goods must be returned to NEOM before the partial refund can be issued. When returning items you are strongly advised to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.

 

8. CANCELLATIONS

8.1. Cancellations are only accepted if the Customer complies with the following cancellation procedure and before the order has been dispatched. If the order has been dispatched prior to the cancellation, the return procedure as defined in clause 7.2 above will apply. If the procedure is not respected, the order will be considered valid and the Customer will remain liable for the full payment.

8.2. Cancellations can be made with NEOM sales line on 0870 460 4677 or via email to info@neomorganics.com. If the goods have already been dispatched, NEOM cannot refund any monies spent on postage & packaging. (clause 7.2 & 7.4)

 

9. PRIVACY POLICY

Any information passed through to NEOM is managed in accordance with the Data Protection Act 1998 (registration number Z8810781) and is passed through a secure connection on the internet using Secure Socket Layer technology at 128bit encryption (where browsers will allow). If a customer wishes for their information to be removed from our database, this should be requested in writing to:

NEOM Ltd
Unit 4,
Sceptre House
Hornbeam Park Square North
Hornbeam Park
Harrogate
North Yorkshire
HG2 8PB

Or to info@neomorganics.com. Please note, credit card details are not retained. The only information stored is a customer's transaction history, name, address & e-mail address. These may be used for marketing purposes by NEOM or any associated companies.

 

10. INTERNATIONAL CUSTOMER

Customers from outside the UK can only pay by International credit card or bank transfer and must pay in Pound Sterling unless otherwise specified. If you are experiencing difficulty please contact info@neomorganics.com. All other terms and conditions apply.

 

11. LAW

These terms and conditions are governed and shall be interpreted in accordance with English Law. Any person attempting to make fraudulent credit card transactions will be prosecuted with no exception.

 

12. COMPLAINTS

If you wish to complain about any matter in respect of the goods please contact Customer Services on the following number (open 9.00am - 5.30pm, Monday to Friday) 0870 460 4677 or email info@neomorganics.com.

 

13. THIRD PARTY LINKS

NEOM will not be responsible nor liable for your use of any other websites which may be accessed via links within this website. NEOM does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with NEOM.

 

14. GENERAL

14.1. While NEOM uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and NEOM will not be responsible for any errors or omissions or for the results arising from the use of such information.

14.2. While NEOM takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

14.3. The entire liability of NEOM under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

 

 

Company Registration Number 5127949

VAT Registration Number 848 9425 74

 

 

 

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