Technical Manager

Posted by Charlotte Silver, Aug 11, 2023

We are looking for a Technical Manager to join our Product Development Team! The role will ensure we meet high standards of compliance across formulation and packaging, continuously evaluating any regulatory updates and supporting the NPD team with innovation.


Responsible for ensuring all NEOM product adhere to high standards of compliance across formulation and packaging. Continuously evaluating any regulatory updates and briefing changes to internal and external stakeholders as required. Supporting the NPD team with innovation and EPD to ensure accuracy of information and robust claim substantiation is in place to support Marketing and Training functions.

Reporting into the Product Director, this role is a key link with Customer Services, Commercial and Operations, ensuring any product quality or safety issue is raised and tackled speedily, protecting our consumers and brand integrity at all times.    


    Ensure robust product alignment to industry /category regulations

    Lead the business on substantiation required for each product & managing the testing process and protocols with external suppliers

    Working with all 3rd parties on compliance throughout the process & ensuring every product is signed off by a regulatory officer, US compliance sign off & working with the business to resolve without losing our USP’s.

    Keeper and protector of the technical, packaging and safety database, ensuring all information is accurate and updated and is available as required 

    Responsible for ensuring all product is uploaded into the CPNP EU and UK portal

    Responsible for ensuring all home fragrance is notified on the EU PCN portal

    Provide regulatory advice and training to the wider business teams supported by an updated product database by market; review of product claims, marketing material, website sell copy and third-party packaging for compliance

    Support the commercial team on Product Registration for new markets, sourcing and supplying required information.

    Support the business on B CORP certification responsibilities 

    Support the customer services team on product technical queries

    Supporting the operations team in resolving product quality issues

    Working closely with the customer services team to ensure product cosmetovigilance

    Ensure all product is compliant with latest regulatory requirements, informing the business of any new requirements and actioning changes in good time in line with required deadlines.

    Supporting various departments such as Commercial & Marketing with product technical, regulatory & safety information 

    Supporting the business in ensuring all products are complying to NEOM standards and code of conduct e.g RSPO palm oil, organic certification 

    Ensuring all products are compliant in chosen markets via product artwork, formulation, and registration 

    Maintaining and updating the technical database for the business to utilise


    Attention to detail (due to detail orientated project work & technical admin)

    Methodical and Organised

    Excellent project management and desire to deliver


    Problem solving

    Communication skills

    Passion for wellness & for the brand

    Team player and ability to work collaboratively across internal and external cross function teams 

    Self-starter with initiative – happy to look for the answers is not readily available

    Business aware – able to identify how regulatory & technical changes/issues impact other departments to flag when necessary 


    Positive energy, honest, respectful and kind 

•  Can-do positive attitude 

    Adaptive to changing priorities

    Flexible and adaptive to changing priorities

    Able to work in a fast paced environment

    A drive to make things happen!


Closing Date: 30th September 2023
Please email your portfolio & a covering note about who you are, your experience and why you want to work for NEOM.


Subject: Technical Manager

No agencies.

Please note we will only be able to reply to applications that have been successful in being shortlisted. If you have not heard back from us within 28 days, we are sorry but you have not been successful this time.