Neom Careers

The latest Neom vacancies and placements

Customer Service Manager

Location: Harrogate

Employment Type: Full Time

Neom Organics is a pioneering wellbeing fragrance brand with its head office based in Harrogate. Neom is the only brand dedicated to creating products that are 100% natural with true wellbeing benefits to relieve stress, calm & relax, aid sleep, boost energy or lift your mood. Neom is dedicated to inspiring people to lead naturally healthier lives by encouraging them to press pause and take time for prioritising their wellbeing.

Stocked in 2 stand-alone stores in Leeds and Wimbledon, high-end department stores, spas, hotels and online, the brand is going from strength to strength. To that end, Neom Organics is seeking a talented and enthusiastic Customer Service Manager (Full Time) to provide great customer service in a fast paced environment, supporting the existing customer services team based in Harrogate.

A good telephone manner, approachable character, can do attitude, flexibility, time management skills and outstanding organisational skills will be necessary to help you to thrive in a rapidly growing business during our busiest period.

Key responsibilities of the role include:

  • • Provide exceptional service through phone and email interactions with customers in a fast paced environment
  • • Resolving customer queries with an efficient, accurate, professional and courteous manner to create brand loyalty
  • • Take maximum opportunity to enhance customer experience and exceed expectations
  • • Answer phone calls, emails in a positive and timely manner
  • • Ensure product knowledge is excellent and up to date at all times
  • • Work collaboratively within the team and with other departments to ensure the best service is provided to the customer
  • • Provide online shopping advice and help customers place online orders with confidence and efficiency
  • • Assist the Sales and Customer Co-ordinator with day to day requirements including stockist orders and stockist enquiries
  • • Support the Neom Social Media Manager on proving customer service across Instagram, Twitter and Facebook
  • • Tracking customer orders and providing delivery information

Essential skills & requirements:

  • • You should be an ambitious, hardworking and confident person as well as a proactive team player, who will thrive in a fast-paced, entrepreneurial company
  • • A minimum of 2 years experience working in a retail environment or a customer service role
  • • Resolving customer queries with an efficient, accurate, professional and courteous manner to create brand loyalty
  • • A good telephone manner and excellent communication skills – both verbal and written
  • • Friendly and personable with the ability to build a successful relationship with customers
  • • Excellent organisational skills
  • • Works well under pressure remaining calm and productive at busy times
  • • Flexible in your working hours and willing to go the extra mile to meet the needs of the business
  • • Be able to demonstrate a true interest in wellbeing

How To Apply:

    Please send your CV and a covering letting explaining your interest in wellbeing, and what you feel you can bring to Neom to

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