Protecting Your Privacy
We are committed to respecting your online privacy and recognize your need for appropriate protection and management of any personally identifiable information ("Personal Information") you share with us. "Personal Information" means any information that may be used, either alone or in combination with other information, to personally identify an individual, including, but not limited to, a first and last name, personal profile, a home or other physical address, an email address or other contact information.
We do not store your password in "plain text". It is encrypted and so we are unable to see what your password is. Because of this we cannot advise you of your password if it has been forgotten (but you can reset it via the registered email address). But this does mean that no one at Neom can see what password you choose to use for your account.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Neom Luxury Organics Unit 4, Sceptre House Hornbeam Square Hornbeam Business Park Harrogate HG2 8PB.
The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. If you have any questions about security on the site, you can contact us at firstname.lastname@example.org.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
More for information please see our Terms & Conditions
Some of our site pages utilize "cookies" and other tracking technologies. A "cookie" is a small text file that may be used, for example, to collect information about site activity. Some cookies and other technologies may serve to recall Personal Information previously indicated by a site user. You may block cookies, or delete existing cookies, by adjusting the appropriate setting on your browser. Please consult the HELP menu of your browser to learn how to do this. If you block or delete "cookies" you may find the usefulness of our site to be impaired.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
For an exhaustive list of cookies that we collect please see the list of cookies we use section below.
What we collect
We may collect the following information:
- Contact information including email address
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the list of cookies we use section below.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- We may use the information to customise the website according to your interests.
List of cookies that we use
Below is a list of cookies that our site may use when you're visiting. They will only be placed on your device when needed and may not be present depending on the cookie settings you have chosen.
|COOKIE Name||COOKIE Description|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|persistent_shopping_cart||Used for shopping basket functionality|
|user_allowed_save_cookie||Used to identify if consent has been given to store cookies|
|FRONTEND||Your session ID on the server. Used to save basket contents & if you're logged in.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|__ga||Used by Google Analytics to collect website statistics.|
|__utma||Used by Google Analytics to determine unique visitors.|
|__utmb||Used by Google Analytics to see which pages you visit.|
|__utmc||Used by Google Analytics to see which pages you visit.|
|__utmt||Used by Google Analytics used to throttle request rate.|
|__utmz||Used by Google Analytics to see where you were referred from.|
|__utmv||Sometimes used by Google Analytics to track sessions.|
|__utmx||Used by Google Website Optimiser to help us look at user behaviour.|
|__gat_NeomTracker||Used by Google Universal Analytics to collect website statistics.|
|gaCookie||Used by Google Universal Analytics to distinguish users.|
|Goal||Used by Mailchimp to track sessions and user behaviour.|
|newsletterState||Used check the newsletter subscription status of a user.|
|magemonkey_campaign_id||Used by Neom to track email campaign statistics.|
|magemonkey_email_id||Used by Neom to link customer website activity data with their mailing list subscription.|
|new_user_popup||Used by Neom to present a one off offer to new users.|
|NEOM-pgCount||Used to keep track of the amount of times new user pop up is shown.|
|NEOM-popupTrigger||Used to trigger new user pop up.|
|NEOMcookieSettings||Used to set cookie preferences for the user.|
|_hjIncludedInSample||This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.|
|_hjUserId||This cookie is set as soon as a user loads a page which contains the Hotjar code. The cookie contains a universally unique identifier (UUID) which allows Hotjar to track the same visitor across multiple pages and sessions.|