Cookie Information

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Introduction

We use various analytics tools to log when users visit specific pages or take specific actions on our website; this allows us to provide targeted advertising through Google and third party vendors to display Neom products that you may be interested in based on your past browsing history. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. You can also opt out should you not want to receive remarketing ads by visiting Google Ads Settings page or alternatively by visiting the Network Advertising Initiative opt out page. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Some of our site pages utilize "cookies" and other tracking technologies. A "cookie" is a small text file that may be used, for example, to collect information about site activity. Some cookies and other technologies may serve to recall Personal Information previously indicated by a site user. You may block cookies, or delete existing cookies, by adjusting the appropriate setting on your browser. Please consult the HELP menu of your browser to learn how to do this. If you block or delete "cookies" you may find the usefulness of our site to be impaired.

We also use Google Analytics which makes use of cookies. Google Analytics uses cookies to define user sessions, as well as to provide a number of key features in the Google Analytics reports. Google Analytics sets or updates cookies only to collect data required for the reports. Additionally, Google Analytics uses only first-party cookies.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

For an exhaustive list of cookies that we collect please see the list of cookies we use section below.

List of Cookies

Below is a list of cookies that our site may use when you're visiting. They will only be placed on your device when needed and may not be present depending on the cookie settings you have chosen.


COOKIE NameCOOKIE Description
EXTERNAL_NO_CACHEA flag, which indicates whether caching is disabled or not.
persistent_shopping_cartUsed for shopping basket functionality
user_allowed_save_cookieUsed to identify if consent has been given to store cookies
FRONTENDYour session ID on the server. Used to save basket contents & if you're logged in.
NO_CACHEIndicates whether it is allowed to use cache.
__gaUsed by Google Analytics to collect website statistics.
__utmaUsed by Google Analytics to determine unique visitors.
__utmbUsed by Google Analytics to see which pages you visit.
__utmcUsed by Google Analytics to see which pages you visit.
__utmtUsed by Google Analytics used to throttle request rate.
__utmzUsed by Google Analytics to see where you were referred from.
__utmvSometimes used by Google Analytics to track sessions.
__utmxUsed by Google Website Optimiser to help us look at user behaviour.
__gat_NeomTrackerUsed by Google Universal Analytics to collect website statistics.
gaCookieUsed by Google Universal Analytics to distinguish users.
privacyPolicyUsed by Neom to save if the privacy policy & cookie notice pop-up has been displayed to you already.
GoalUsed by Mailchimp to track sessions and user behaviour.
newsletterStateUsed check the newsletter subscription status of a user.
magemonkey_campaign_idUsed by Neom to track email campaign statistics.
magemonkey_email_idUsed by Neom to link customer website activity data with their mailing list subscription.
new_user_popupUsed by Neom to present a one off offer to new users.
NEOM-pgCountUsed to keep track of the amount of times new user pop up is shown.
NEOM-popupTriggerUsed to trigger new user pop up.
NEOMcookieSettingsUsed to set cookie preferences for the user.
_hjIncludedInSampleThis session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.
_hjUserIdThis cookie is set as soon as a user loads a page which contains the Hotjar code. The cookie contains a universally unique identifier (UUID) which allows Hotjar to track the same visitor across multiple pages and sessions.


What we collect

We may collect the following information:

- Name

- Contact information including email address

- Demographic information such as postcode, preferences and interests

- Other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the list of cookies we use section below.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

- Internal record keeping.

- We may use the information to improve our products and services.

- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

- We may use the information to customise the website according to your interests.

Re-Marketing

We use Google Analytics remarketing code to log when users visit specific pages or take specific actions on our website; this allows us to provide targeted advertising through Google and third-party vendors to display tailored ads on web sites across the internet. Third party vendors including Google use cookies to serve ads based on a user’s past visits to Neom’s website.

You can opt out should you not want to receive remarketing ads by visiting Google’s Ads Settings page or alternatively by visiting the Network Adverting Initiative opt out page.