1. Shopping With NEOM
I need some product advice, can you help me?
Yes we can! We are more than happy to answer any questions you may have about our products. We are available on Live Chat at neomorganics.com, send us an email to email@example.com or give us a call on +44 (0)1423 878810.
How do I use my promotional code?
To redeem a promotional code, simply enter a valid NEOM code into the 'PROMOTIONAL CODE' section on the checkout page of your order. Please note only one promotional code can be used per order.
There are T&C's attached to each promotion so please read carefully.
How do I use the New User Discount?
To use the New User discount to receive 10% discount you would need to enter your discount code NEWFORYOU on the checkout page in the promotional code box in the top right hand corner.
How do I find out about offers and promotions?
Our Newsletters are the best place to keep updated with amazing offers and promotions. If you're not already signed up, please sign up via the subscription box at the bottom of the homepage, or click the newsletter subscriptions option when you login to your account dashboard.
Do you offer next day UK delivery?
Yes we do. This is restricted to GB mainland only. Orders must be placed before 2pm. Orders placed before 2pm Friday can be delivered on Saturday. Orders placed over the weekend are delivered on Tuesday. Please see our Delivery Page for more details.
Do you deliver Internationally?
Yes we do! Please see our Delivery Page for full details. Product restrictions may apply.
What payment options do you have?
We accept Visa, Mastercard, Maestro, Solo and American Express cards. We accept PayPal. We do not accept international cards.
Customers from outside the UK can purchase products from this website; payment must be by credit card and must pay in pounds sterling unless otherwise specified.
Is it safe to use my credit card?
Yes it is! When you order online with us, we use Secure Socket Layer (SLL) encryption technology so you can be assured that your order will be placed safely and securely. In order for encryption to take place, your browser must have the SSl protocol. We recommend using the most recent version of either Google Chrome, Mozilla Firefox, Safari or Internet Explorer.
Can I use my Gift Card online?
Gift cards can currently only be redeemed in our Flagship Stores in Leeds, Wimbledon and Guildford. Gift Cards can NOT be redeemed online.
Can I get NEOM samples?
Please contact firstname.lastname@example.org for more information, and if we have the stock available, we will be more than happy to send some out.
Do you offer a discount for very large or Corporate orders?
Yes we do! We are always happy to work with Corporate Clients. Please email email@example.com.
Can I buy your products locally?
You can purchase our products in our NEOM stores in Wimbledon, Guildford and Leeds. Otherwise NEOM products are stocked in many leading home and beauty stores. Our top stockists include John Lewis, Marks & Spencer, Fenwick, Selfridges & Brown Thomas. If you would like to find your nearest stockist. please visit our Stockist Locator page.
What are NEOM points and how do I earn them?
NEOM points are earned with every purchase on neomorganics.com for those logged into their Customer Account. Points can be redeemed against future purchases from neomorganics.com. Please make sure you're logged in to collect and spend NEOM points. You receive 5 Neom points for every £1 spent. Please go to our NEOM Points page for further information.
Can I use my NEOM points & a promotional code on the same order?
Unfortunately this is not possible. You have the option to use either your NEOM points or a promotional code.