NEOM Careers

HEAD OF OPERATIONS

Company Background

NEOM (www.neomorganics.com) is one of the fastest growing and best loved brands in the UK. Founded in 2005 and with offices in London & Harrogate it is still independently owned and run by its two founders, Nicola Elliott & Oliver Mennell. NEOM is on a mission to inspire people to live naturally healthy lives and through providing moments of wellbeing and encouraging people to take small steps that make a big difference is doing just that. The brand is now well established in the UK with strong distribution across digital channels, a growing portfolio of owned retail stores and leading department stores including the likes of Fenwick, Selfridges and John Lewis where they are now opening counters. 

The founders recently took backing from the UK’s leading consumer brand focused private equity firm, Piper. Brands they have backed include Monica Vinader, Bloom & Wild and Orlebar Brown which was recently acquired by Chanel. Having been chaired for 7 years by the ex-Chairman of Molton Brown, NEOM have recently brought on Emmanuel Osti, who as Group Managing Director, led L’Occitane from €25m to over €1bn in sales. NEOM are now looking to supercharge their growth and build an international brand.

Head of Operations is a new role within the company as the business continues to evolve and grow to meet the strategic objectives of the Board and develop the opportunities available. 

The role will report to the Finance & Operations Director and will support the company in fulfilling its potential and facilitate the growth plans. 

It is envisaged that the role will cover demand & supply planning, procurement and quality, full supply chain management and all customer logistics – both wholesale and direct to consumer channels.

The Candidate:

This is very much a hands-on, sleeves rolled up position with the person having the self-drive and motivation to exceed with the necessary skills to lead and mentor the team to deliver a first class -operation. Strong systems knowledge is essential, and retailer and Ecommerce experience would be beneficial. 

The candidate must have experience in ERP systems, procurement, logistics preferably gained in a personal care or food business working closely with commercial, product development and finance teams. Experience of SME’s whist not vital would be advantageous.

Role Objectives:

  • To help manage the transition to Full-Service Manufacturing during 2020 and thereafter develop the supply base to deliver the strategic objectives of the business.
  • To oversee and be responsible for the introduction and development of MRP for the business and away from the spreadsheet/manual approach currently used.
  • To oversee and develop our 3PL as a full-service provider of all Neom’s logistics and develop the reporting of all KPI’s to deliver excellence across all channels of distribution.
  • To fully review the operational structure of the business and ensure it is robust and has the necessary processes and technology required for the next 3-5 years.
  • To take on the overall role of procurement for the business and set in place the infrastructure to minimise lead times reduce Minimum Order Quantities and reduce stock levels to around 8-10 weeks cover.
  • Develop a comprehensive monthly forecasting system to provide the foundations for managing the operational requirements of the business.
  • To be a key member of the senior management team and contribute to the overall IT strategy for all functions of the business and across all channels of distribution.
  • To develop the strategy, implement the structure and processes to make the operations of the business leading class providing flexibility to the commercial demands.
  • Be responsible for the reporting of the businesses packaging waste obligations.
  • To work with other senior managers and directors to move the business to a more environmentally acceptable level particularly on packaging.
  • To develop a sourcing strategy for the business to take advantage of opportunities that will become available during its development.
  • To build strong partnerships with core suppliers to underpin the business future success.

On Offer:

 Competitive Salary and benefits package, 25 days holiday, pension and healthcare and generous product allowance.

How To Apply:

Please submit your CV and Covering Letter explaining your interest in wellbeing, and what you feel you can bring to NEOM to careers@neomorganics.com Subject email: Head Of Operations.

Please note you will only be contacted should your application be successful.




SALES AND EDUCATION EXECUTIVE - LONDON / SOUTH

Role - Sales and Education Executive

Region - South UK

Place of Work - Remote or at London Office

Reports to - Commercial Managers

Position - Full Time - core hours 9.00 - 17.30

Role

To provide sales and education leadership and support to all key accounts to include but not limited to key wholesale department stores and majors, spa, independents and salons. Industry experience not a must but must have a proven track record of being enthusiastic, passionate and driven, and be capable of building really strong customer relationships. An interest in wellbeing is absolutely key.

Main objectives

Customer:

●      To build strong and cost efficient relationships with key account management and selling teams in all relevant stockists.

●      Ensure Neom is in the best in-store locations

●      Sell in to account teams the Neom seasonal programmes

       An understanding of basic visual merchandising

Operations:

●      Ensure operational excellence across all accounts – planned visits, minutes, actions.

●      Deliver on the pre agreed visit rotation.

●      Provide weekly updates by Friday 5pm to Commercial Manager

●      Keep admin time to the minimum not more than half a day a week and carried out in between visits remotely

●      Act with urgency

●      Ensure Neom Visual Merchandising and POS is at its very best

●      Manage stock flow and planograms

●      Ensure no Out of Stock situations and ensure all testers are available

●      Ensure timely indent of NPD

●      Seek extra space and location at key promotional times

●      Lead the Neom events and promotional program in stores

Commercial:

●      Ensure all sales targets are met and exceeded

●      Deliver on floor sales targets to all Neom staffing

●      Manage monthly expenses to budget

●      Seek new business opportunities

●      Liaise with Commercial Sales Support in HO to ensure all orders are on the system

●      To support other outlets or retail stores when needed

People

●      Lead and execute seasonal training schools for all store/accounts staff using Neom training guidelines

●      Lead daily on floor coaching of core selling skills and NPD

●      Seek out all training opportunities and conferences

●      Recruit and roster all wholesale counter and pop-up staff

How to apply:

Please submit your CV and Covering Letter explaining your interest in wellbeing, and what you feel you can bring to NEOM to careers@neomorganics.com Subject email: Sales And Education Executive - London/ South

Please note you will only be contacted should your application be successful.

STORE SUPERVISOR - WIMBLEDON

Full time role, 37.5 hours based in NEOM, Wimbledon.

Here at NEOM we create 100% natural fragrances to boost your wellbeing, each scent providing true therapeutic benefits to relieve stress, aid sleep, boost your energy or lift your mood. We really believe that wellbeing starts with the little moments; the shower drops at 6am that leave you energised and ready to go or the light of a candle that can help create a tranquil calm zone in your busy family home. We want to help you take the small steps, that can help you feel your best every day. Now more than ever, we're about helping you manage your own wellbeing in the simplest, bite size ways.

The role:

We are looking for a Supervisor who has a passion and flair for customer service. You must be able to offer an exceptional customer experience that is welcoming, genuine and in line with our brand values. 

You must be able to work well in a team and thrive on pressure. Being able to react to change in a positive but calm way and maintain you professionalism at all times is key.

You must have a natural interest in health & wellbeing and want to share your wellbeing journey, tips and advice with your team and customers. 

You will be responsible for: 

▪Driving forward sales and achieving company objectives.

▪Assisting in the overall day to day running of the store.

▪Providing the highest standard of NEOM customer experience at all times in store to inspire wellbeing.

▪Ensuring the team maintains company standards.

▪Implementing promotion and visual merchandising changes.

▪Ensuring the highest standards of housekeeping, cleanliness and visual merchandising are upheld.

▪Maintaining the security of the store premises, stock and all store cash and other payments.

▪Assisting the Store Manager with paperwork and payroll administration.

▪Responsible for opening and/or closing of the store at particular times and need of the business.

You will need:

▪A passion for wellbeing.

▪A love of customer service and to be able to translate this to inspire your colleagues.

▪Self motivator and be able to maintain impeccable standards in store.

▪Confident communicator - treat everyone with honesty, kindness and ensure you are a team player.

▪Able to work effectively with cross functional teams.

▪Meticulous attention to detail. 

▪The ability to work retail hours - including weekends and evenings.

▪Confident in the use of MS Office. 

Our values:

#1 Be inpsiring

We're passionate (okay, slightly obsessed) with raising the country's wellbeing levels, so we believe in bringing our A-game, seizing every day and inspiring the nation.

#2 Healthy = happy

We laugh together. We go for a run then enjoy a glass of Prosecco later. This isn't work for us, it's part of our everyday lives.

#3 Challenge everything

We believe in being bold and challenging the status quo.

#4 Be the difference

We stand for making things happen and challenging the status quo. It's not enough just to think differently - we need to lead through the way we innovate and demonstrate our values.

#5 Attitude is everything

Positive energy is infectious. Whoever we're speaking to, it's part of our DNA to be honest, respectful and kind. 

How to apply:

Please submit your CV and Covering Letter explaining your interest in wellbeing and what you feel you can bring to NEOM.

If you are interested in this role, please email your CV and Covering Letter to careers@neomorganics.com Subject email: Store Supervisor, Wimbledon

SALES ASSISTANT - WIMBLEDON

Part time role - 22.5 hrs per week. Must be available to work weekdays and weekends.

Here at NEOM we create 100% natural fragrances to boost your wellbeing, with each scent providing true wellbeing benefits to relieve stress, aid sleep, boost your energy or lift your mood. We really believe that wellbeing starts with the little moments; the shower drops at 6am that leave you energised and ready to go or the light of a candle that can help create a tranquil calm zone in your busy family home. 

We want to help you take the small steps, that can help you feel your best every day. Now more than ever, we're about helping you manage your own wellbeing in the simplest, bite size ways. 

The role:

We are looking for someone who has a passion and flair for customer service. You must be able to offer our customers an experience that is welcoming, genuine, in line with our brands values and exceptional. You must be able to work well in a team and thrive on pressure. Being able to react to change in a positive but calm way and maintain your professionalism at all times is key. You must have a natural interest in health & wellbeing and want to share your wellbeing journey, tips and advice with your team and our customers. 

You will be responsible for:

▪Delivering consistently exceptional service to our customers that stimulates loyalty.

▪Meeting your own sales targets and achieving company objectives.

▪Ensuring the store is impeccable for our customers and in line with company expectations.

▪Carry out all assigned operational and administrative tasks.

▪Build strong relationships with your team and adhere to all store policies and procedures.

▪Monitor stock levels and sales performance, report any issues to the Manager and ensure that there are sufficient levels at all times. 

You will need:

▪A passion for wellbeing.

▪A love of customers service and to be able to translate this to inspire your colleagues.

▪Confident communicator - treat everyone with honesty, kindness and ensure you are a team player.

▪Able to work effectively with cross functional teams.

▪Meticulous attention to detail.

▪The ability to work retail hours - which include weekends.

▪Confident in the use of MS Office. 

Our values:

#1 Be inspiring

We're passionate (okay, slightly obsessed) with raising the country's wellbeing levels, so we believe in bringing our A-game, seizing every day and inspiring the nation.

#2 Healthy = happy

We laugh together. We go for a run then enjoy a glass of Prosecco later. This isn't work for us, it's part of our everyday lives.

#3 Challenge everything

We believe in being bold and challenging the status quo.

#4 Be the difference

We stand for making things happen and challenging the status quo. It's not enough just to think differently - we need to lead through the way we innovate and demonstrate our values.

#5 Attitude is everything

Positive energy is infectious. Whoever we're speaking tom it's part of our DNA to be honest, respectful and kind. 

How to apply:

Please submit your CV and Covering Letter explaining your interest in wellbeing, and what you feel you can bring to NEOM to careers@neomorganics.com Subject email: Sales Assistant Wimbledon

SALES ASSISTANT - WESTFIELD, WHITE CITY

Part time role. Must be available to work weekdays and weekends.

Here at NEOM we create 100% natural fragrances to boost your wellbeing, with each scent providing true therapeutic benefits to relieve stress, aid sleep, boost your energy or lift your mood. We really believe that wellbeing starts with the little moments; the shower drops at 6am that leave you energised and ready to go or the light of a candle that can help create a tranquil calm zone in your busy family home. 

We want to help you take the small steps, that can help you feel your best every day. Now more than ever, we're about helping you manage your own wellbeing in the simplest, bite size ways. 

The role:

We are looking for someone who has a passion and flair for customer service. You must be able to offer our customers an experience that is welcoming, genuine, in line with our brands values and exceptional. You must be able to work well in a team and thrive on pressure. Being able to react to change in a positive but calm way and maintain your professionalism at all times is key. You must have a natural interest in health & wellbeing and want to share your wellbeing journey, tips and advice with your team and our customers. 

You will be responsible for:

▪Delivering consistently exceptional service to our customers that stimulates loyalty.

▪Meeting your own sales targets and achieving company objectives.

▪Ensuring the store is impeccable for our customers and in line with company expectations.

▪Carry out all assigned operational and administrative tasks.

▪Build strong relationships with your team and adhere to all store policies and procedures.

▪Monitor stock levels and sales performance, report any issues to the Manager and ensure that there are sufficient levels at all times. 

You will need:

▪A passion for wellbeing.

▪A love of customers service and to be able to translate this to inspire your colleagues.

▪Confident communicator - treat everyone with honesty, kindness and ensure you are a team player.

▪Able to work effectively with cross functional teams.

▪Meticulous attention to detail.

▪The ability to work retail hours - which include weekends.

▪Confident in the use of MS Office. 

Our values:

#1 Be inspiring

We're passionate (okay, slightly obsessed) with raising the country's wellbeing levels, so we believe in bringing our A-game, seizing every day and inspiring the nation.

#2 Healthy = happy

We laugh together. We go for a run then enjoy a glass of Prosecco later. This isn't work for us, it's part of our everyday lives.

#3 Challenge everything

We believe in being bold and challenging the status quo.

#4 Be the difference

We stand for making things happen and challenging the status quo. It's not enough just to think differently - we need to lead through the way we innovate and demonstrate our values.

#5 Attitude is everything

Positive energy is infectious. Whoever we're speaking tom it's part of our DNA to be honest, respectful and kind. 

How to apply:

Please submit your CV and Covering Letter explaining your interest in wellbeing, and what you feel you can bring to NEOM to careers@neomorganics.com Subject email: Sales Assistant Westfield White City


SALES ASSISTANT - LEEDS

Part time role - 7.5 hrs per week. Must be available to work weekends.

Here at NEOM we create 100% natural fragrances to boost your wellbeing, with each scent providing true therapeutic benefits to relieve stress, aid sleep, boost your energy or lift your mood. We really believe that wellbeing starts with the little moments; the shower drops at 6am that leave you energised and ready to go or the light of a candle that can help create a tranquil calm zone in your busy family home.

We want to help you take the small steps, that can help you feel your best every day. Now more than ever, we're about helping you manage your own wellbeing in the simplest, bite size ways.

 The role: 

We are looking for Sales Assistants who have a passion and flair for customer service. You must be able to offer our customers an experience that is welcoming, genuine, in line with our brands values and exceptional. You must be able to work well in a team and thrive on pressure. Being able to react to change in a positive but calm way and maintain your professionalism at all times is key. You must have a natural interest in health & wellbeing and want to share your wellbeing journey, tips and advice with your team and our customers.

 You will be responsible for:

▪Delivering consistently exceptional service to our customers that stimulates loyalty.

▪Meeting your own sales targets and achieving company objectives.

▪Ensuring the store is impeccable for our customers and in line with company expectations.

▪Carry out all assigned operational and administrative tasks.

▪Build strong relationships with your team and adhere to all store policies and procedures.

▪Monitor stock levels and sales performance, report any issues to the Manager and ensure that there are sufficient levels at all times.

 You will need:

▪A passion for wellbeing.

▪A love of customer service and to be able to translate this to inspire your colleagues.

▪Self motivator and be able to maintain impeccable standards in store.

▪Confident communicator - treat everyone with honesty, kindness and ensure you are a team player.

▪Able to work effectively with cross functional teams.

▪Meticulous attention to detail.

▪The ability to work retail hours - which can include weekends and evenings.

▪Confident in the use of MS Office.

 Our values:

#1 Be inspiring.   

We’re passionate (okay, slightly obsessed) with raising the country’s wellbeing levels, so we believe in bringing our A-game, seizing every day and inspiring the nation.

#2 Healthy = Happy.

We laugh together. We go for a run then enjoy a glass of Prosecco later. This isn’t work for us, it’s part of our everyday lives.

#3 Challenge everything.

We believe in being bold and challenging the status quo.

#4 Be the difference.

We stand for making things happen and challenging the status quo. It’s not enough just to think differently – we need to lead through the way we innovate and demonstrate our values.

#5 Attitude is everything.

Positive energy is infectious. Whoever we’re speaking to, it’s part of our DNA to be honest, respectful and kind.

How to apply:

Please submit your CV and Cover Letter explaining your interest in wellbeing, and what you feel you can bring to NEOM to neomleeds@neomorganics.com  Subject email: Sales Assistant role