10. Personal Shopping
1. General:
1.1. To book your appointment, please follow the ‘Book Now’ link on the Personal Shopping page online at www.neomorganics.com or contact our NEOM Personal Shopping Team at personalshopping@neomorganics.com.
1.2. By participating in our personal shopping experience, you are not obliged to make a purchase.
1.3. You must be over 18 to set up a Personal Shopping Appointment and you must book for yourself.
1.4. If you arrive over 15 minutes after your appointment time, we will mark it as a no-show. If you arrive 15 minutes after your appointment time, depending on availability our team reserves the right not to proceed with the appointment.
1.5. Appointments can be booked no less than 24 hours before and we do not accept same-day appointments via our online booking system. If you require a same day appointment in store, please contact the store directly. Same day appointments are at the store's discretion and may not always be possible. We do not offer same day virtual appointments.
1.6. We do kindly ask that you inform us of any cancellations no less than 24 hours prior to your appointment either by cancelling the appointment through your confirmation email or by emailing the appropriate team on the following email addresses:
A. Guildford: guildfordpersonalshopping@neomorganics.com
B. Liverpool Street: liverpoolstpersonalshopping@neomorganics.com
C. Leeds: leedspersonalshopping@neomorganics.com
D. Virtual: personalshopping@neomorganics.com
If you need to cancel your appointment on the day, we kindly ask you to contact the stores directly via telephone. The details can be found on our Store Locator page.
1.7. Please be kind and considerate to our Personal Shopping Teams – they are here to help. However, we may terminate any appointment immediately if you do anything which in our reasonable opinion is distressing or offensive or puts our team at risk of harm. We reserve the right to refuse any further appointments and take such other action as we consider necessary under the circumstances.
1.8. We reserve the right to cancel or amend your appointment at any time.
1.9. Personal Shopping appointments will only last for the specified duration only and cannot be extended.
1.10. Our usual returns policy applies to all items purchased during a Personal Shopping Appointment. Please view our returns policy here.
2. In-Store:
2.1. In-Store appointments will be located in-store at one of our flagship stores located in Guildford, Liverpool Street (London) and Leeds. We currently operate in-store personal shopping appointments in the UK only, which does exclude our Kildare store. However, we do invite our Irish community to book a virtual personal shopping appointment.
2.2. Our Wellbeing Studio is located at our Guildford store. Please note, that in-store appointments held at Liverpool Street and Leeds will be conducted on the shopfloor.
2.3. We are unable to accept walk-in in-store personal shopping appointments.
2.4. Our in-store Personal Shopping appointments are planned as follows:
2.4.1. Our NEOMologist will greet you at the door and offer you a complimentary refreshment on arrival. Please note - Refreshment options are at the discretion of the individual store.
2.4.2. Our NEOMologist will conduct a consultation with you about your wellbeing needs, discuss the philosophy behind our brand and work with you to find which out of the four key pillars connect with you most.
2.4.3. Our NEOMologist will treat you to a complimentary hand and arm massage to help boost your wellbeing and to give you a mood boost.
2.4.4 Together with our NEOMologist, you will view a collection of products designed to boost your wellbeing plus receive expert advice.
2.4.5. Once you and our NEOMologist have decided on the right products, they will process the transaction at the till point and beautifully wrap them ready for you to take home. Please note - There is no obligation to purchase. This service is complimentary.
2.5. In-Store Personal Shopping appointments will only last for the specified duration only and cannot be extended.
3. Virtual Appointments:
3.1. Virtual personal shopping appointments are held via whereby.com. At the time of your appointment, you will need to agree to Whereby’s terms of service and their Privacy Policy in order to receive the service. The link to the terms are here: https://whereby.com/information/tos/ and the link to the Privacy Policy is here: https://whereby.com/information/tos/privacy-policy/.
3.2. We will not record the appointment and we ask that you do not either in order to protect our team’s personal data. We may follow up a Virtual Personal Shopping Appointment with an email if you have asked for further information or you need further assistance. Our use of your personal information will be in accordance with our own Privacy Policy which you can view here.
3.3. Our Virtual Personal Shopping Appointments are planned as follows:
3.3.1. Our NEOMologist will be waiting to greet you virtually through whereby.com
3.3.2. Our NEOMologist will conduct a consultation with you about your wellbeing needs, discuss the philosophy behind our brand and work with you to find which out of the four key pillars connect with you most.
3.3.3. Together with our NEOMologist, you will virtually view a collection of products designed to boost your wellbeing plus receive expert advice.
3.3.4. Once you and our NEOMologist have decided on the right products, they will build a personalised shopping basket and send it via email for you to checkout online at neomorganics.com. Please note - There is no obligation to purchase. This service is complimentary.
3.4. We are unable to process payments virtually during the appointment.
4. Group Appointments
4.1. Group personal shopping appointments are available in store or virtually and must be booked in advance by emailing personalshopping@neomorganics.com. Our NEOMologist will arrange your group appointment with you via email prior to your appointment date.
4.2. Group personal shopping appointments must be booked up two weeks in advance. On the rare occasion, we may accept short notice appointments but this will be at the discretion of the store manager or NEOMologist.
4.3. We cannot accept walk-in group personal shopping appointments.
4.4. We can only accept four people during a group booking and all participants must be 18 years or older.
4.5. As mentioned above, we reserve the right to cancel the appointment at any time and will endeavour to contact the booker via email. It is the booker’s responsibility to inform all other attendees of the cancellation.
4.6. If you arrive over 15 minutes after your appointment time, we will mark it as a no-show. If you arrive 15 minutes after your appointment time, depending on availability our team reserves the right not to proceed with the appointment.
4.7. Our group personal shopping appointments will last one hour and cannot be extended.
4.8. If you are attending an in-store appointment and know that your group may include separate arriving parties, we kindly ask that you inform us of the names of the attendees.
4.9. Please note - There is no obligation to purchase. This service is complimentary.
4.10. Our in-store Group Personal Shopping Appointments are planned as follows:
4.10.1. Our NEOMologist will greet you and your group at the door and offer the group a complimentary refreshment on arrival. Please note - Refreshment options are at the discretion of the individual store.
4.10.2. Our NEOMologist will conduct a consultation with the group about their wellbeing needs, discuss the philosophy behind our brand and work with you to find which out of the four key pillars connect with you most.
4.10.3. Our NEOMologist will treat you to a complimentary wellbeing masterclass tailored to your specific wellbeing journey.
4.10.4. Together with our NEOMologist, the group will view a collection of products designed to boost your wellbeing, plus a chance to interact with our NEOMologist to receive expert advice.
4.10.5. Once the group and our NEOMologist have decided on the right products, they will process the transaction at the till point and beautifully wrap them ready for you to take home.
4.11. Our Virtual Group Personal Shopping Appointments will follow the same guidelines as our virtual appointments (please see 3.3 for reference). Please note, we are unable to process payments during a virtual group appointment.